Refund policy

Thank you for shopping at The Sensory Den. If you are not entirely satisfied with your purchase, we’re here to help.

Timeframe: You have 30 calendar days from the date of purchase to return an item.

Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Exceptions: Certain items are non-returnable, including consumables, chewelry, and “make your own fidget” bags.

Proof of Purchase: A receipt or proof of purchase is required for all returns.

Refunds: Refunds will be issued to the original payment method used at the time of purchase.

Damaged or Defective Items : Items that show signs of usage will not be eligible for return or exchange.

Exchanges - Items eligible for exchange must be returned within 30 days of purchase and show no signs of usage. Exchanges can be processed in store or by contacting us via email.

Return Process - To initiate a return or exchange, please contact us at thesensorydenca@gmail.com or visit us in store.